Improve your Interpersonal Skills


Improve your Interpersonal Skills

£135.00

Improve your Interpersonal Skills

 Duration. 1 day

 Course Learning Outcomes

At the end of this course delegates will be able to …

· Explain the three main types of communication.

· Explain how Non Verbal Communication  is part of the communication process.

· Explore how different perceptions of the same event may affect judgement.

· Explore Problem Solving in a Group situation

· Develop Conflict Management strategies

 Who is this course aimed at.

Any one who is involved in dealing with people, managers, coaches, tutors mentors, or just people in a relationship with an other person.

 Use this course to improve the immediate perception of the ’shop window’ of your business.

How will it help you or your business

First impressions count, when a customer first arrives at your business what perception do they get?  As a society we make decisions based on very little evidence.  It is said the decision to give someone  a job is often made within 1 minute of the potential candidate starting an interview.  Does your receptionist hold up the receptionist in Doctors as their role model? This course will help your front line contact create that positive impression.  Do your managers know how to manage their staff in order to get the best out of them?  This introduction to Interpersonal skills course will help all those vital staff perform better.

Course Description.

This is a highly interactive course, which will take you through a number of activities and exercises that will give you the opportunity to explore for yourself how you interact with those around you.

At the conclusion of the day you will be invited to develop an SMART action plan to maximise the learning gained on the course.

 

 

 

Quantity:  at  £135.00  each 


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