Customer Care


Customer Care

£135.00

Customer Care

 Duration.  2 Days  

 Course Learning Outcomes

At the end of the course the delegates will be able to...  

· Understand the importance of Communication in Customer Care.

· Understand Barriers to Communication and how to overcome them.

· Demonstrate how the Attitude Behaviour cycle impacts on Customer Care.

· Demonstrate good conflict resolution skills.

· Explain how Voice tone, and Non Verbal Communication can create a positive impression on the customer

· Understand how one persons perception can differ from another, and how this can impact on the view a customer has. 

 Who is this course aimed at.

Any one who is in the front line of your organisation will benefit from this course. Both new staff, that you want to understand the company ethos and represent you in a positive manner and those staff who have been with you for a while would benefit from this type of training.

 How will it help you or your business

You front line staff are your shop window and good staff will get you recommendations and further business because a happy customer will always tell someone about their experience. Equally an unhappy customer will tell everyone about how bad things were.  When we develop this course for your staff we will first of all discuss with you, the message that you want your staff to deliver and how we will deliver that message in the training programme.  We would also work with you to develop two case studies based around your business to help create excellent learning for your staff. 

 Course Description.

This course is a balance between being trainer lead, and very participatory enabling delegates to learn first and them put into practice the learning in observed  sessions, followed by structured feedback from the trainer and the fellow delegates.  Every delegate will leave the course with a SMART action plan to enable the learning to continue after the course. 

 

 

 

 

 

 

 

Quantity:  at  £135.00  each 


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