Communication Skills Workshop

Communication Skills Workshop


Communications Skills Workshop

 Duration.  1 Day

 Course Learning Outcomes

At the end of the course the delegates will be able to...  

 · Identify the skills required to be a good communicator.

· Understand the three component parts to a successful  communication.

· Develop strategies to overcome barriers to successful communication.

· Understand the keys so successful listening.

· Explore the dynamics of information sharing in a group.

Who is this course aimed at.

We live in a world where communication comes easily.  It is almost impossible to be anywhere without someone communication a message to you.  If you interact with people in your work or home life, and who doesn’t, this course will help you to do it better.  We use these skills everyday of our life, how good are you. Have you ever given any thought to whether there is any difference between hearing and listening? How good are you at reading other people? Would you like to be able to do that better?  This course gives you the chance to find out, and action plan any areas you would like to improve.  

How will it help you or your business

Your staff are the front line in your business and the way they present themselves is the way they represent you.  Do your manager know how to get the best out of the people they have responsibility for? Are you getting the best out of your people, or  do your clients complain about rudeness, or a lack of understanding the issue when they make contact with your organisation? This course will help them to identify and develop the areas where they have direct contact with customers or staff which could be worked on to help create that all important first impression.    

 Course Description.

A very participative day spent exploring the factors that go to make up the complex whole that is communication.  You will undertake tasks designed to help you to see how effective you are as a communicator and listener, and at the end of the course work on an action plan to help you continue to develop the skills you learnt on the course.



Quantity:  at  £135.00  each 

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