Dealing with Telephone Aggression


Dealing with Telephone Aggression

£95.00

Dealing with Telephone Aggression

 Duration. 1 day (Suitable for Lunchtime Learning)

 Course Learning Outcomes

At the end of the course the delegates will be able to...  

 ·  create a positive impression on the telephone

  • · close a difficult call
  • · describe a model of communication
  • · manage stresses caused by aggressive callers

 Who is this course aimed at.

This course will greatly benefit anyone who is in the fore-front of dealing with callers on the telephone. It will help them deal with non-confrontational calls better as well as giving them the confidence to deal appropriately with those difficult callers who set out to wind up the person on the other end of the phone.

 How will it help you or your business

This training programme will help the staff who are right in your shop window to represent you business to the highest standard, without getting verbally abused and becoming stressed.

 Course Description.

This is a discussion based, trainer lead, student centred workshop for 6 or more delegates.

Course Costs

Course

Costs

Open Course (per person)

£195

Company Corporate Workshop up to 16 delegates

£750

Lunchtime Learning (up to 16 delegates) No lunch provided

£225

Lunchtime Learning (up to 16 delegates) We provide lunch

£260

How do I Book a Place

Follow this link to the Contact us page on the Executive Guidance web-site, send us an e-mail, and we will do the rest.  Please do not send any money at this stage, we will issue you an invoice.    

Quantity:  at  £95.00  each 


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