All the perceived wisdom from business coaches is focused on marketing and getting clients in to your business. But what happens when they get there? Which part of your business do your clients meet up with? Do they meet up with your marketing planner, or do they stand outside and gaze into your shop window? No they don’t, they meet up with your Staff. How much have you invested in them, money or time? Have they had any Customer Care training? How well do they listen to your customers? Do you know?
The vast majority of complaints received about business are not about the choice of colours in the web-site, nor are your clients going to get upset if the shop window is a bit dull, but you can be sure they will complain if your staff do not deal with them in the way that they expect.
We can develop your staff in the same way as your web-design team can develop your web-site, but our intervention will get right to where it matters, and will make a real impact on your front line. We offer a full range of corporate development courses deliverable over a full day, or in shortened form in our innovative Lunchtime Learning series. Most of our courses are available as a Lunchtime Learning session.
Welcome to the Home Page of Executive Guidance THE Corporate Learning and Development Consultancy. We are based in Camberley, Surrey, and specialise in designing, developing and delivering innovative fun ways to take part in bespoke training programmes for business. We also offer a full range of off the shelf courses to support companies and staff develop. Working successfully with the Public, Private, and Charity sectors, we have enjoyed a high degree of success working with our clients to make our training programme fit their needs, the needs of their company, and the needs of their staff.
At the NHS South East Academy awards in 2009, we won an award in the Leadership category, and in 2011, a full days training we designed, developed and delivered for one our clients won much sought after accreditation from Secured by Design, a major security industry, awarding body.
Our delivery is a consistent high scorer, recent feedback from one of our bespoke Leadership courses was.....
A fun and rewarding two days with the right balance of theory and practical.
This was my first course that got me to think 'outside the box' and made me more aware of the relationship that I have with the team - the importance to work together for the best results!
Can't wait for the next one.
Our learning and development solutions are designed to meet the specific needs of your business ensure you get the very best out of your team and deliver high quality service to your clients. In these difficult times for business what better way to increase your companies profitability than to invest in your team.
So how can we help your business?
We offer a full range of personal development training programmes, delivered either in a shortened format, Lunch time Learning, or the full one or two day programme. If what you are looking for is not there, ask, because we can develop it for you.
How much do our courses cost?
Open courses from £250 per day per delegate, fully inclusive.
In House courses from £1,200 per day for up to 16 delegates a day, fully inclusive.
If you need something special done, please ask because we will be able to deliver it. Whether it is Training Needs Analysis, something designed, and developed, or just some advice our experienced team will be able to help you.
Are you looking to join the Police Service, as a PCSO, a member of the Special Constabulary, or as a full warrant card carrying Police Officer? We have many years of experience helping people to achieve their ambition. Call us and we can help you too!
If you are a serving police officer looking to pass your OSPRE Part 1 and Part 2 Promotion exams, we have over 20 years of working successfully in this field helping thousands of officers pass their exams. You can follow our regular features on how to pass OSPRE Part 1 either here or on the Police Oracle web-site.
We also offer a range of Security Industry Authority approved programmes for Door Supervisors, including MAYBO Disengagement techniques courses you now need before you can get your badge.
We would love to work with you to help develop your business and improve its bottom line, while making your team more effective, and feeling valued.
We publish a regular Blog feature on all sorts of training related topics follow this link to find it.
If you would like to sign up for our monthly newsletter please follow this link to the Contact us page and send Executive Guidance an e-mail with the words Monthly Newsletter in the subject area, and we will add you to our mailing list.